Canvas Problem: A student does not have a Turn-it-in score for an assignment

• Possible problem: Some files are not “readable” by Turn-it-in

  • Solution 1: Check file type. If it is a pdf, have student resubmit as .docx file. If it has to be submitted as a pdf, try different methods of generating a pdf to ensure that it is “readable” by Turn-it-in

    • Pdfs containing a mix of images and text seem to be a source of problems. Resubmitting with text only can solve this problem

  • Solution 2: Check file size. Large files (especially those over 2 MB) may not return scores. Reduce file size be removing images, videos, embedded content, etc and resubmit.

• Possible problem: Student email does not match what Turn-it-in thinks the email address is. This will result in no Turn-it-in scores across multiple assignments and possibly multiple classes.

  • Solution: Have student change email address back to Overlake email address (Owl-ID@overlake.org)

    • Student will need to:

      • Step 1 – add Overlake email address to Canvas AND verify it https://community.canvaslms.com/docs/DOC-10594-4212710336

      • Step 2 – set Overlake email address as Canvas default https://community.canvaslms.com/docs/DOC-10592-4212710338

      • Step 3 (optional) – personalize notification settings for Overlake email address https://community.canvaslms.com/docs/DOC-10624-4212710344

        • If students do not use their Overlake email, they may want to turn off ALL notifications for that email address.

        • Adding a new email address does not change their other notification settings (non-Overlake email, app notifications, etc)

    • Teacher will need to:

      • Step 1 - Open each assignment with a missing score report in SpeedGrader.

      • Step 2 - Click on the error from Turn-it-in.

      • Step 3 - Click on the “Resubmit” button.

      • Step 4 – Check back in a few hours to see if score report appears.

• Possible Problem – Turn-it-in score is “stuck”

  • Solution – Resubmit the assignment

    • Step 1 - Open each assignment with a missing score report in SpeedGrader.

    • Step 2 - Click on the error from Turn-it-in.

    • Step 3 - Click on the “Resubmit” button.

    • Step 4 – Check back in a few hours to see if score report appears.

    
    

• Possible Problem – paper needs to be submitted manually

  • Solution –Contact tech@overlake.org for assistance