Canvas - Turn-It-In Troubleshooting

Written By Mollie Page (Liquid error: internal)

Updated at April 29th, 2020


Canvas Problem: A student does not have a Turn-it-in score for an assignment

  • Possible problem: Some files are not “readable” by Turn-it-in

    • Solution 1: Check file type. If it is a pdf, have student resubmit as .docx file. If it has to be submitted as a pdf, try different methods of generating a pdf to ensure that it is “readable” by Turn-it-in

      • Pdfs containing a mix of images and text seem to be a source of problems. Resubmitting with text only can solve this problem

    • Solution 2: Check file size. Large files (especially those over 2 MB) may not return scores. Reduce file size be removing images, videos, embedded content, etc and resubmit.



  • Possible problem: Student email does not match what Turn-it-in thinks the email address is. This will result in no Turn-it-in scores across multiple assignments and possibly multiple classes.

    • Solution: Have student change email address back to Overlake email address (Owl-ID@overlake.org)

      • Student will need to:

      • Teacher will need to:

        • Step 1 - Open each assignment with a missing score report in SpeedGrader.

        • Step 2 - Click on the error from Turn-it-in.

        • Step 3 - Click on the “Resubmit” button.

        • Step 4 – Check back in a few hours to see if score report appears.



  • Possible Problem – Turn-it-in score is “stuck”

    • Solution – Resubmit the assignment

        • Step 1 - Open each assignment with a missing score report in SpeedGrader.

        • Step 2 - Click on the error from Turn-it-in.

        • Step 3 - Click on the “Resubmit” button.

        • Step 4 – Check back in a few hours to see if score report appears.


    • Possible Problem – paper needs to be submitted manually

    Was this article helpful?