The mission of Overlake's Technology Program is to provide technological leadership, expertise, and systems to support learning. One way we have always done this, as the proverb goes, is to teach people to fish rather than giving them a fish. In the 21st century using your technology is not only about how to use technology when it works, but how to use technology when it doesn't work. The ability to resolve your own issues as they arise is more important than ever.
Today, we're proud to announce Wise, Overlake's Knowledge Base.
We think Wise will quickly become your first stop for helping yourself with all your Overlake technology needs. Here, we'll be posting answers to your questions to allow you to find answers independently to quickly move on to the important part of your work. We think this new platform has the potential to change the way we share knowledge at Overlake and the way you get answers to your questions, to ultimately better support learning in our organization. Here are a few quick examples of the kinds of articles you will find on Wise:
- How do I show an online video to my students?
- How do I test my WiFi speed?
- How do I create a Teams Meeting in Canvas?
- How do I use the New Gradebook in Canvas?
- Getting Started in Teams
Hopefully it's clear that there is a plethora of useful information already found in Wise, and we're just getting started. Today we're launching with 61 articles and we're adding more every day. We hope you'll poke around Wise, use the search, upvote articles you find useful, browse categories, and let us know if there is anything else we can do to make it more useful to you.
Please let us know what you think! As always, you can reach us at email@example.com, by calling us at 206.307.0248, stopping by the help desk (when we're not closed for a pandemic!), posting in Help! on #Everyone on Teams, or by chatting us on Teams. We're here to serve you and Overlake's mission, and we hope you won't hesitate to reach out if you need anything at all.
The Overlake Technology Team