Greg Morse

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Updated April 29th, 2020 by Greg Morse

Quarantine Email

Overview  You might have received a Spam/Quarantine Notification email from That email is letting you know about an email classified by Microsoft as Phishing. Some emails are classified by Microsoft as  ‘High Confidence Phishing' email and are not delivered to the recipient's Inbox (examples below). Periodically t...

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Updated May 25th, 2022 by Greg Morse

Using MFA with your Microsoft account

                                                            This article is primarily intended to assist employees with the setup and use of MFA (Multi-Factor Authentication) with their Microsoft account. The topics covered include: What is MFA (Multi-Factor Authentication) Why use MFA Who should use MFA? Setup of MFA with a Microsoft account Pros a...

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Updated December 17th, 2021 by Greg Morse

Links on How to Update Office, Mac, or Windows.

Keeping your computer up to date is essential for performance, security, and the smoothest operation. Hours of frustration and even data loss can be avoided by keeping the computer Operating System (Windows, Mac OSx) and applications like Office and OneNote updated. Office Updates: Update Office for Mac automatically -

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Updated April 12th, 2022 by Greg Morse

How do I report phishing emails?

For the safety of the organization and our community as a whole, it is important to have a healthy suspicion when using email. If you suspect an email is phishy, spam, or illegitimate, do not click on any links within the email, please report using the Phish Alert option. To report an email in the Outlook app, click the Phish Alert button as picture...

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Updated December 8th, 2023 by Greg Morse

How to Wirelessly Project to the Gym Cart or Library Cart

This article explains how to wirelessly project to either the screen of the Gym-Cart or the screen of the Lib-Cart. Since the BoxLight screen is on a wheeled-cart and the ScreenBeam does not have a network wired-connection the process is different than wirelessly projecting in other classrooms. The Gym-Cart-SB and Lib-Cart-SB will not show as an opt...

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Updated August 28th, 2023 by Greg Morse

Forget a wireless network

Forget a wireless network Forgetting a wireless network on your device is often a useful strategy when troubleshooting wireless network problems, particularly if your configuration or authentication information for the wireless network may be incorrect. See below for instructions to forget a wireless network on various operating systems and device t...

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Updated April 14th, 2020 by Greg Morse

How to keep your Windows device updated and healthy

How to keep your Windows device updated and healthy   Restart or Shut Down at least a couple times a week if not daily.  Many updates cannot take be installed while the computer is in use and someone is logged on. The only time some updates can occur is during the boot/startup process. When the device wakes from Sleep mode, it is not the same as the...

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Updated August 16th, 2023 by Greg Morse

Anti-Virus, Anti-Malware, and Password Managers

Antivirus and anti-malware software are essential and required in order to protect your device and data from malicious attacks. The Overlake School does not provide antivirus or anti-malware software to students.  Following is a list of highly-rated ant-virus applications: Note - The Overlake School is not officially endorsing these applications. Wi...

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Updated April 23rd, 2020 by Greg Morse

Password Reset

About your Owl ID Your Owl ID is at the center of your access to Overlake services. It is a single username and password that unlocks access to all the services that Overlake provides. Your Owl ID username and password gives you access to Canvas*,, and Veracross Portals. Parents have to set up a separate login and password for SchoolDoc...

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Updated April 9th, 2020 by Greg Morse

Screen Recording PowerPoint presentation by Teaching and Learning

Click this  link to view the PowerPoint presentation - Screen Recording by Teaching and Learning...

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Updated April 23rd, 2020 by Greg Morse

Teams Install, Training, & Notifications

Link to download and install the latest version of Teams Training Videos by Microsoft about Teams How to Manage Notifications from Teams

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Updated April 24th, 2020 by Greg Morse

David Basham's QuickTime Tutorial

A two and half minute video on how to use Apple's Quicktime for Screen Recording....

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Updated August 17th, 2023 by Greg Morse

How to test WiFi Speed

Ensure WiFi is On and connected.If your device is in Airplane mode, WiFi will not work. In your browser (Chrome, Safari, Firefox, etc) try running a speed test from one of these sites:   For optimum Wifi performance, be close as possible to the Wireless Access Point, reduce the numb...

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Updated January 24th, 2024 by Greg Morse

How to Connect to WiFi @ Overlake

  Overlake Open Access To connect to the wireless network at The Overlake School, have your device connect to Overlake Open. There is no password required to connect to the wifi network.    Trouble-shooting Connection issues If a device is having trouble connecting, try turning Wifi Off then On and try reconnecting.  Try shutting down the device and...

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Updated April 9th, 2020 by Greg Morse

Easily Create Video with Screencast-O-Matic Do's and Don'ts - Easily Create Video with Screencast-O-Matic -

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Updated September 17th, 2021 by Greg Morse

PaperCut Hive

After several months of testing, evaluation, and positive feedback, Overlake is moving forward with a new printing service called PaperCut Hive. Some of the benefits of using PaperCut Hive are -  more secure printing ease of setup ease of use ease of support and reduced environmental impact. PaperCut Hive is a 'young' product, designed specifically ...

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Updated June 2nd, 2023 by Greg Morse

New Wifi System - Overlake Open

After months of design, testing, configuration, new hardware installations, ILT is deploying a new Wifi system called Overlake Open.  Why the change?                   To improve wireless reliability by eliminating a single point of failure. How do I connect?            Simply select Overlake Open then connect. No password is required, though this m...

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Updated June 10th, 2021 by Greg Morse

How to resolve HP...framework" will damage your computer

This article provides some information on how to resolve an error that occurs on a Mac when printing to an HP printer.  This is an example of the error message -  To resolve the issue: In Finder, in the menu at top of the screen, select Go, Computer, Library, Printers, right-click "hp" and rename to "hp.old", then in System Preferences, Printers, re...

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